Training Overview
This introductory course provides participants with practical verbal de-escalation techniques to diffuse conflicts and reduce the potential for violence. Participants will gain the skills needed to recognize the factors that contribute to anger and violence in the workplace, identify behaviors and warning signs of anger and conflict, and recognize individuals in crisis. The course emphasizes the importance of safety considerations during de-escalation and provides verbal and non-verbal communication techniques essential for effective conflict resolution. Participants will leave this training equipped with the knowledge and skills to effectively de-escalate conflicts and maintain safety.
Learning Objectives
- Identify the factors in society that contribute to anger and violence in the workplace
- Recognize behaviors to watch for and warning signs of anger and conflict
- Describe warning signs to identify a person in crisis
- Identify safety considerations during de-escalation
- Demonstrate the use of verbal and non-verbal communication techniques for de-escalation